Overview
Funds deposited for services are non-refundable once the initial design concepts have been approved or if changes have been requested, unless Anhext LLC cancels or terminates your contract for reasons other than your breach or non-compliance.
Refunds
All refund requests will be handled according to the following guidelines:
- You may request a refund when the initial logo concepts are provided. However, once you approve or request changes to these designs, the refund eligibility will be void, and any refund request will not be considered.
- If the project enters the revision phase, the refund eligibility will also be void.
- If a refund request is made before the delivery of the initial design concepts, you will qualify for a full refund, minus a 10% administration and processing fee.
- If a refund request is made within 48 hours after the initial design delivery, you will be eligible for a 66% refund (less a 10% administration and processing fee).
- If a refund request is made within 48 to 96 hours after the initial design delivery, you will be eligible for a 33% refund (less a 10% administration and processing fee).
- No refund requests will be entertained after 96 hours following the initial design delivery. However, we strive for 100% customer satisfaction, so please reach out to us to address any concerns.
- No refund requests will be accepted after a lack of action from the customer for 7 working days. If you wish to restart the order, a fee may apply based on your project.
- No refund requests will be considered if the customer is unresponsive for 5 working days at any point.
All refund requests must be directed to the support department. Anhext LLC reserves the right to approve or deny any and all refund requests on a case-by-case basis.
No refunds will be issued after final files have been delivered.
For website packages, no refunds will be granted once the initial design mockup has been revised.
All refund requests must be communicated to the support department. Anhext LLC reserves all rights to approve or deny your request based on violations of your user agreement on an individual basis.
For custom bundles, refunds will follow the same policy as single packages. For example, if you request both logo and web design services and approve the logo, you may only receive a refund for the website service at the time of initial design approval.
A valid reason must accompany all refund requests, which should align with the project brief and client feedback for revisions. Unless an idea has not been executed according to the brief, refunds will not be granted; however, further revisions will continue until you are satisfied.
Both parties (Anhext LLC & Client) agree not to publicly criticize or attack each other or their employees, associates, or partners during or after the contract period. Any breach of this agreement may result in compensation determined by the non-breaching party as damages.
The money-back guarantee applies only when requests are made in good faith. If a client has placed design orders with multiple agencies for the same project with intent to claim refunds, Anhext LLC reserves the right to decline such requests.
All design projects require client input before completion; therefore, active participation and timely feedback from clients are essential for achieving desired results.
Anhext LLC guarantees 100% unique designs; if a logo created by Anhext LLC is found to closely resemble an existing design, it is considered coincidental. Anhext LLC assumes no responsibility or liability in such cases. It is the client’s responsibility to copyright their artwork.
HOW TO CLAIM YOUR REFUND
To ensure your refund request is processed efficiently and approved, please meet the following requirements:
- Specify your concern and submit your refund claim through one of the following methods:
- Number: (708) 866-4551
- Email: info@anhext.com
We will address your query and concerns in accordance with our revision policy promptly; otherwise, you will receive an email regarding your refund request approval from our refund department.
Upon receiving your refund, all rights to your design will transfer to Anhext LLC, and you will not have legal permission to display any version of the design provided by our company.
- Since rights to designs transfer to Anhext LLC upon refund approval, you agree that you will have no rights (direct or indirect) to use any response or other material, work product, or media related to it.
- In collaboration with government copyright agencies, Anhext LLC will share copyright acquisition information for refunded designs that restrict their reuse as original designs in future projects.
If you have any questions or concerns about our Refund Policy, please contact us at info@anhext.com.
Need help?
If you have any questions or concerns about our Refund Policy, please contact us at info@anhext.com.